Cancellation & Returns

Last updated: 4 November 2026

1. Cancelling an order

Before your order ships, write to info@moccabi.com to cancel. If it has already shipped, start the return once you have received it. Refunds for cancelled orders are made to your payment method within 14 days.

2. Withdrawal period

You may return a product within 14 days of receiving it without giving a reason. Send your request with your order number to info@moccabi.com and we will explain the steps.

3. Conditions

Returned products must be unused, in unopened packaging and resaleable, with the invoice and any accessories. Perishable goods, goods that cannot be returned once opened for hygiene reasons (e.g. opened soap or coffee) and personalised goods are not eligible.

4. Faulty or damaged products

If a product arrives damaged or the wrong item was sent, tell us at info@moccabi.com with photos as soon as possible. We will replace it free of charge or refund you; return shipping is paid by Moccabi.

5. Refunds

Refunds are made to the original payment method within 14 days after the returned item reaches us and is checked. Depending on your bank it may take a few business days to appear.

6. Menu items

Food and drinks served in our stores and through the Moccabi App are outside this page. Please raise any concern with the store or at info@moccabi.com.

7. Contact

Email: info@moccabi.com · Phone: 0216 606 6 606 · Address: Ferhatpaşa Mh. 101. Sk. No: 46, Ataşehir / Istanbul, Türkiye