Distance Sales Agreement

Last updated: 4 November 2026

Article 1 – Parties

SELLER: Moccabi · Address: Ferhatpaşa Mh. 101. Sk. No: 46, Ataşehir / Istanbul, Türkiye · Email: info@moccabi.com · Phone: 0216 606 6 606.

BUYER: the person who orders from the online shop and gives name, address and contact details when ordering. Buyer details appear on the order form.

Article 2 – Subject

This agreement covers the sale and delivery of the products the BUYER orders electronically from the SELLER’s online shop, and the parties’ rights and obligations.

Article 3 – Product and price

The main features of the product, the sale price including VAT, the shipping fee and the payment method are shown in the order summary and the Pre-Information Form. Once the order is confirmed they form part of this agreement. Prices are in Turkish lira.

Article 4 – Payment

Payment is taken by credit/debit card through iyzico with 3D Secure verification. The SELLER does not store card details. Orders are not processed until payment is complete.

Article 5 – Delivery

Products are shipped by courier to the address given by the BUYER. Delivery takes at most thirty (30) days from order confirmation; most orders are handed to the courier within 2–5 business days. Shipping fee and estimated time are shown before payment. If delivery is late the BUYER may withdraw from the agreement.

Article 6 – Checking on delivery

The BUYER should inspect the parcel on delivery and not accept damaged, crushed or opened packages, asking the courier to record the damage. Damage must be reported to the SELLER without delay.

Article 7 – Right of withdrawal

The BUYER may withdraw from the agreement within fourteen (14) days of receiving the product, without giving a reason and without penalty. Notice can be sent to info@moccabi.com or in writing; return conditions are set out on the Cancellation & Returns page.

Under the Regulation the right of withdrawal cannot be used for: perishable goods or goods that may pass their expiry date; goods whose packaging has been opened after delivery and which are unsuitable for return for health and hygiene reasons (e.g. opened soap or coffee); goods that have been mixed with other items and cannot be separated; goods made to the BUYER’s specification or personal needs.

Article 8 – Refund

On withdrawal the SELLER refunds all payments received, including delivery costs, within fourteen (14) days of receiving notice, using the BUYER’s payment method. The product must be returned within fourteen days of the notice. The return shipping cost is borne by the BUYER when withdrawing; if the product is faulty or wrongly sent, the SELLER bears it.

Article 9 – Defective goods

For defective goods the BUYER has the options in Article 11 of Law No. 6502 (free repair, price reduction, withdrawal, replacement with a defect-free item). Notify defects at info@moccabi.com.

Article 10 – Force majeure

Events beyond the parties’ control that temporarily or permanently prevent performance (natural disaster, war, strike, general disruption of the courier network, etc.) are force majeure. The parties notify each other immediately; if it lasts more than thirty days the BUYER may terminate.

Article 11 – Personal data

The BUYER’s personal data is processed to perform the order and meet legal obligations, as described in the Privacy Notice.

Article 12 – Disputes

For disputes under this agreement, the Consumer Arbitration Committee at the BUYER’s or SELLER’s place of residence is competent within the monetary limits announced each year by the Ministry of Trade; above those limits the Consumer Courts are competent.

Article 13 – Entry into force

By placing an order the BUYER confirms having read, understood and electronically accepted all terms of this agreement and the Pre-Information Form. The agreement takes effect when the order confirmation is sent to the BUYER.